Thank you for choosing AdmiredHouse.com for your outdoor living needs. We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds are necessary. Please read our Return & Refund Policy carefully to understand the procedures and conditions for returning items.
a. Eligibility: We accept returns for most items within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
b. Non-Returnable Items: Some items are non-returnable, including but not limited to personalized or customized products. Please check the product description for specific return eligibility.
2. Return Process:
a. Initiating a Return: To initiate a return, please contact our customer service team at [Your Contact Information]. Provide your order number, the reason for the return, and any relevant photos if the item is damaged or defective.
b. Return Authorization: After reviewing your request, we will provide you with a return authorization and instructions on how to return the item.
c. Shipping: You are responsible for the cost of return shipping, except in cases where the return is due to an error on our part or a defective product.
a. Refund Process: Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method used during the purchase.
b. Timing of Refunds: Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.
4. Damaged or Defective Items:
a. Reporting Damages: If you receive a damaged or defective item, please contact us within 7 days of receiving the product. Provide photos of the damaged or defective item for our review.
b. Replacement or Refund: We will either replace the damaged or defective item or issue a refund, depending on product availability and your preference.
a. Product Exchanges: We do not offer direct product exchanges. If you need a different item, please return the original item for a refund and place a new order.
a. Order Cancellations: Order cancellations are only possible before the order is processed. Once the order is processed, it cannot be canceled. Please contact us immediately if you wish to cancel an order.
7. Contact Us:
If you have any questions or concerns about our Return & Refund Policy, please contact us at email@example.com.
Thank you for choosing AdmiredHouse.com. We value your satisfaction, and our team is dedicated to assisting you with any return or refund inquiries.